1. Introduction

a. Mondify Limited owns and operates the Website www.mrhotelninja.com and all other Booking Channels. Its registered office at 46 Beech View, Angmering BN16 4DE, United Kingdom and its company number is 13100905.

b. Mondify Limited provides you with booking services via our Booking Channels that facilitate transactions between you and suppliers of the Products.

c. Save as otherwise required by law, we are appointed by suppliers as their agent to act for and on their behalf in relation to your booking of a Product. Therefore, when you book a Product your contract for the provision of the Product is directly between you and the supplier, and these Booking Terms and Conditions are your contract with us solely in respect of your use of our booking services via our Booking Channels.

d. These Booking Terms and Conditions do not affect any other legal rights that you may have. Your local Citizens Advice Bureau can give you help and advice about your consumer rights.

e. We can change these Booking Terms and Conditions at any time, and this version of the Booking Terms and Conditions cancels and replaces all previous versions of our Booking Terms and Conditions. You will however only be bound by the Booking Terms and Conditions that you agreed to at the time of your booking.

f. You must be at least 18 years old to make a booking and have legal capacity to be bound by these Booking Terms and Conditions.

g. You acknowledge and agree that you have authority to act for or on behalf of, and to bind to any contract, any person included in a booking. You should print a copy of these Booking Terms and Conditions or save them to your computer for future reference.

2. Definitions

“Booking Channels” means all of www.mrhotelninja.com’s Product distribution channels;

“Booking Fees” means the fees (if any) we charge (per person or per booking, as applicable) for providing the booking services via our Booking Channels;

“Booking Terms and Conditions” means these General Terms and Conditions.

“City Break” or “Flight + Hotel” means the combination of transport and accommodation offered for an all-inclusive price, individually chosen by you, on our City Break/Flight + Hotel booking path. If you have any doubt as to whether you have booked a City Break/Flight + Hotel, please refer to your confirmation email;

“Product” means a Hotel, a Flight, a Eurostar train ticket, a Theatre/Entertainment product or a City Break/Flight + Hotel that is booked via any of our Booking Channels;

3. Formation of your contract with the supplier

a. We act as agent for the suppliers; when we display suppliers’ Products on our Booking Channels, we are, on behalf of the supplier, inviting you to make an offer for their purchase.

b. Your contract with the supplier for the Product is formed as follows:

i. Once you have clicked “Book now” at the shopping basket stage of the booking path or you confirm with the customer services representative that you would like to make a purchase, you have made an offer to purchase the Product from the supplier for whom we are acting as agent.

ii. We are authorised by each of the suppliers to accept or reject your offer on their behalf.

iii. When you make an offer to purchase a Product, acceptance of your offer occurs when we send you an email confirming your booking, on behalf of the supplier. It is at this point that a contract is formed between you and the supplier for the Products.

iv. All bookings are subject to availability.

4.Pricing errors, accuracy of Website content, and changes to law

a. We will endeavour to correct errors and omissions on the Website or elsewhere, and take appropriate action as soon as practicable after being notified of them. Neither we nor the supplier are under any obligation to honour bookings for Products where there is a pricing error, even if you have received a confirmation email. In these circumstances, we reserve the right to correct any pricing errors on the Website and to either offer you the opportunity to keep your booking at the correct price or cancel your booking without liability.

b. Images and descriptions on the Website are provided by the supplier of the Product and are for illustrative purposes only, to give a general “feel” for the Product, and are not intended to be exact representations of the Product that you have booked.

c. Save as otherwise stated in these Booking Terms and Conditions, in the event of any new laws or regulations resulting in any new, or increases to existing, taxes, charges or other fees, we reserve the right to pass on such amounts to you, whether or not your booking has been confirmed.

5. Automatic right to cancel under Distance Selling Regulations

You do not have the automatic right to cancel your contract under the UK Consumer Protection (Distance Selling) Regulations 2000, or other equivalent or replacement consumer legislation that may apply from time to time. Parts of this legislation do not apply to contracts for the provision of accommodation, transport, catering or services related to leisure activities, if the contract provides for a specific date or period of performance.

8. Events outside our control

a. Save as otherwise required by law or provided in these Booking Terms and Conditions:

i. We will not be liable for any failure to perform, or delay in performance of, any of our obligations under these Booking Terms and Conditions that is caused by an Event Outside Our Control. An “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster (for example, a volcanic eruption or hurricane), or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

ii. If an Event Outside Our Control takes place that affects the performance of our obligations under your contract with us:

1. 1. 1. 1. • we will use reasonable efforts to contact you as soon as reasonably possible using the contact details you provided at the time of booking; and
            • our obligations under these Booking Terms and Conditions will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.

b. For the avoidance of doubt, Events Outside Our Control may also affect the supplier’s ability to provide a Product, or may affect your enjoyment of a Product. In these circumstances please check the Website for any travel information, take note of any travel warnings on government websites, and check your emails for any other information. If you have any concerns about your travel arrangements, please contact our customer service team who will be working with the supplier to resolve any issues.